Support

Write to info@13lab.tech. Include your iOS version and, if a stream does not play, what the app shows.

Questions

Where do channels come from?

From you. Relay Player has no channels of its own. Add an M3U playlist link in Settings → Add Playlist, or play a single link with Open Link. Use sources you have the right to watch.

Which formats play?

Everything iPhone plays natively: HLS (.m3u8) and MP4. RTMP, MKV, protected (DRM) streams and paid services are not supported.

Why doesn't Relay Player appear in my car?

CarPlay shows video apps only in cars that support video in CarPlay, with iOS 26.4 or later. In other cars the app is not listed.

Why did the video stop while driving?

The car decides when video may show, usually only while parked. When it hides the video, the sound keeps playing.

How do I get the TV guide?

The TV guide is part of Pro. If your playlist names an XMLTV guide, it loads automatically. Otherwise long-press a playlist in Settings and choose TV Guide Source….

What does Pro include?

More than one playlist, the TV guide and iCloud sync. It is a one-time purchase. CarPlay, links, favorites and recents are free.

I bought Pro on another device.

Open Settings → Relay Player Pro and tap Restore Purchases, signed in with the same Apple Account.

iCloud sync shows an error.

Make sure you are signed in to iCloud and Relay Player is allowed to use iCloud (Settings → your name → iCloud → Saved to iCloud). Playlists, favorites and recents sync; channel lists download on each device.